Welcome to CITYPAY your All-In-One wallet solution
CityPay simplifies your financial transactions with seamless top-up, remittance, and payment services.
ABOUT CITYPAY
City Pay is a digital wallet app designed for our customers and agents, offering initial benefits and secure access for receiving remittances and provides a range of useful and essential services, including government services and utility payment top-ups fund transfer send or request fund. City Pay enables transactions from nation to nation, family to family, relatives to relatives, and friends to friends.
About UsWhat our wallet is about ?
City Wallet “CityPAY” is where seamless transactions meet innovation. As a leading player in the financial technology landscape, we bring cutting-edge solutions to simplify and elevate your payment experiences.
Our Mission
At the heart of CityPAY is a commitment to empower individuals and businesses with secure, efficient, and forward-thinking payment solutions. We believe in making financial transactions accessible to everyone, fostering economic growth, and enhancing the overall quality of life.
Our vision for the future
As we continue to grow, our vision is to be the most preferred payment application of remittance beneficiaries. A Country wide system that helps people access remittance services easily.
Beatae veritatis
Expedita veritatis consequuntur nihil tempore laudantium vitae denat pacta
Testimonials
Let's have some glimpse on thoughts regarding our wallet app.
Binay Regmi
CEO
Best wallet app in Nepal to do seamless transactions, I strongly recommend everyone to use citypay.
Prakash Chalise
CBO
Citypay is a revolutionary approach in the field of mobile wallet, making people's live easier through utility payments and remittance payouts.
Pratik Regmi
CTO
Citypay transforms the way of online payments by it's eye catchy user-friendly designs and functionalities making transaction processes smooth.
Utsav Wagle
Compliance Head
Great and nice way of payment through Citypay, one of the best wallet app in Nepal.
Shujhab Kandel
Customer Support Staff
Very convenient app in terms of online payments with secure & safe transactions, impressive UI/UX and overall services.
Services
CityPay offers a wide range of services including seamless top-up, remittance, and payment solutions, ensuring your financial transactions are convenient and secure. Experience the ease of managing your finances all in one place with CityPay.
Send and Receive Money from all the Banks in Nepal
Send and receive money effortlessly from all banks in Nepal with CityPay.
Receive remittance from Wallet
Receive remittances directly into your CityPay wallet for seamless and secure transfers.
Support 365 Days
CityPay provides reliable 365-day support, ensuring assistance whenever you need it.
QR Payment : in Smart QR and Nepal Pay QR
CityPay offers convenient QR Payments with Smart QR and Nepal Pay QR, ensuring seamless transactions everywhere.
Request funds
A With CityPay, you can easily request funds from friends and family directly through the app.
NFC Payment
CityPay offers NFC Payment, enabling fast and contactless transactions for a seamless payment experience.
Utility Payments
CityPay simplifies utility payments, offering a convenient and secure way to manage all your bills in one place.
Government Payments
CityPay streamlines government payments, ensuring quick and secure transactions for all your public service needs.
MPOS Service
CityPay's MPOS service enables secure and efficient mobile point-of-sale transactions, simplifying payments for businesses on the go.
Privacy Policy
Welcome to City Wallet! Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you use City Wallet/cityPay, our mobile wallet application (referred to as the "App") and related services (collectively, the "Services"). Please take a moment to review this Privacy Policy carefully.
1. Information We Collect We collect information that you provide directly to us, as well as information we collect automatically when you use the Services. This information may include:
- Personal Information: Your name, email address, phone number, and
other identifying information when you create an account.
-
Transaction Information: Details about your transactions using City
Wallet, including the date, time, amount, recipient's information, and
transaction history.
- Location Information: We may collect
your precise location information if you enable location services for
the App. This information is used to provide location-based services
such as finding nearby merchants.
- Device Information:
Information about your mobile device, including its operating system,
device type, and unique device identifiers.
- Usage
Information: Information about how you use the App, such as your
interactions with features, content, and other users.
2. How We Use Your Information We use your information for various purposes, including:
Providing and maintaining the Services. Processing transactions and providing customer support. Personalizing and improving the App's functionality and user experience. Communicating with you about your account, updates, and promotional offers. Investigating and preventing fraudulent or unauthorized activity. Complying with legal and regulatory requirements.
3. Information Sharing We may share your information in the following circumstances:
With vendors, service providers, and business partners who assist us in providing the Services. With other users of the App, as necessary for transaction processing. With law enforcement, government agencies, or authorized third parties in response to legal requests or to prevent fraud or protect our rights. In connection with a merger, sale, or asset transfer of all or part of our business. With your consent or as otherwise disclosed at the time of collection.
4. Your Choices • You can access and update your account information through the App.
You can opt-out of receiving promotional emails from us by following the instructions in those emails. You can disable location services through your device settings, although this may affect certain features of the App.
5. Security We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Children's Privacy The Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
7. Changes to this Privacy Policy We may update this Privacy Policy from time to time. The most current version will be posted on the App, and the "Last Updated" date will be revised accordingly. Your continued use of the Services after such changes will indicate your acceptance of the revised Privacy Policy.
8. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at 01-5970225 By using the City Wallet App and Services, you agree to the terms outlined in this Privacy Policy.
9. Data Deletion Request We respect your privacy and are committed to protecting your personal data. If you would like to request the deletion of your personal data associated with our app, please follow the steps below:
How to Request Data Deletion
1. Send an Email: Please send an email to citywallet@ctxpress.com with the subject line "Data
Deletion
Request."
2. Include the Following Information:
* Your full name
* Your mobile used to register with our app
* A brief description of your request
3. Verification Process: For security purposes, we may need to verify your identity before
processing your
request. Please be prepared to provide additional information if necessary.
What Happens Next
Once we receive your request, we will:
* Confirm receipt of your request and begin the verification process.
* Review and process your request within 5 business days.
* Notify you once your data has been deleted or provide you with additional information if we cannot
delete
certain data for legal or other reasons.
Perks
Explore the myriad benefits of CityPay: unlock exciting rewards, conveniently top up your mobile devices anywhere, and experience unparalleled convenience as we redefine seamless transactions for you.
Explore Reward Points
- Sign in to City Wallet and instantly earn 10 points.
- Complete KYC verification to secure your account and earn 50 points.
- Refer friends to City Wallet and earn 25 points for each successful referral.
- Stay updated with City Wallet's latest features and promotions to earn additional loyalty points.
- Participate in exclusive City Wallet events and activities to unlock special rewards and bonuses.
Mobile Topup Thrills
- Recharge your NTC mobile with City Wallet and receive 3.5% cashback, or 2.5% cashback on Ncell top-ups.
- Experience more than just a wallet—City Wallet offers savings and convenience with every transaction.
- Enjoy the effortless process of topping up your mobile phone using City Wallet.
- Witness the thrill of receiving cashback rewards immediately after topping up.
- Make City Wallet your go-to for mobile recharges and start saving today!
Convenience Redefined
- Explore seamless utility payments on City Wallet, covering electricity, water, and more.
- Easily settle bills within the City Wallet platform, ensuring convenience at your fingertips.
- Benefit from integrated remittance services for hassle-free cross-border transactions.
- Experience the rewarding blend of savings and convenience that City Wallet offers.
- Dive into a thrilling experience with City Wallet, where every transaction is a step towards greater rewards and ease.
Frequently Asked Questions
Our FAQ section is designed to provide clear and comprehensive answers to common questions about City, your trusted digital wallet app. Here, you will find detailed information on account setup, transaction troubleshooting, fee structures, and our robust security features. Our goal is to ensure a seamless experience for all users by promptly addressing any concerns. The FAQ section also offers guidance on utilizing various services, such as remittances, bill payments, and cash back rewards. Should you require further assistance, our dedicated customer support team is always available to help.
How do I get regsitered in CityPay ?
- Personal Information: Your name, email address, phone number, and
other identifying information when you create an account.
-
Transaction Information: Details about your transactions using City
Wallet, including the date, time, amount, recipient's information, and
transaction history.
- Location Information: We may collect
your precise location information if you enable location services for
the App. This information is used to provide location-based services
such as finding nearby merchants.
- Device Information:
Information about your mobile device, including its operating system,
device type, and unique device identifiers.
- Usage
Information: Information about how you use the App, such as your
interactions with features, content, and other users.
Are there any charges applicable in using CityPay services?
Providing and maintaining the Services. Processing transactions and providing customer support. Personalizing and improving the App's functionality and user experience. Communicating with you about your account, updates, and promotional offers. Investigating and preventing fraudulent or unauthorized activity. Complying with legal and regulatory requirements.
User status
Generally, in CityPay, we have user status as verified and unverified and can be seen on your profile.
Unverified status:
It means your CityPay account is missing the detailed information (KYC details) and verification documents (Citizenship/license/passport/voter’s ID card).
Verified status:
· It means you have filled in all the required KYC details and documents. Hence, you can enjoy all the services of CityPay having limitations as it is. · Make bank transfer. · Make Western Union pick up. Being a verified user, you can perform all the transactions. Hence, if you have not filled the details yet, login to your CityPay ID, visit to profile, and fill the KYC details to enjoy the benefit of the unlimited transactions
How to add Branches on Agent onboard?
You can send a letter from your main office mentioning your branch details to our system support.
How do I load money in City Pay Wallet?
You can easily load money from Connect ips, Mobile banking, E-banking, ATM/ Debit/ Credit/ SCT cards.
How would we know if bank transaction is success or fail?
First of all, you should check transaction history , and click on withdraw wallet and see transaction status.
Bank transaction status shows pending on system which pending status have been already credited which seems really confusing.
Unless the status of transaction isn’t changed into success, don’t send another transaction.
How to print the receipt?
After the transaction is completed , you will see the print option on the top of right hand side of the screen.
Whom to contact on emergency ?
You can contact our system support on emergency. They are available 7 days of the week. You can check our website for contact details.
2 FA Authentication security system
What is 2FA (Two-Factor Authentication) about. 2FA (Two-Factor Authentication) Add an extra layer of security to Our city wallet agent’s and customers, account by not just requiring a password and Username, but also 2FA will give more security,as agent and customers will Only get access from their physical devices ,which makes much harder to 3rd part app or website and hackers to track your system or Access your Account.
Data Deletion Request We respect your privacy and are committed to protecting your personal data. If you would like to request the deletion of your personal data associated with our app, please follow the steps below:
How to Request Data Deletion
1. Send an Email: Please send an email to citywallet@ctxpress.com with the subject line "Data
Deletion Request."
2. Include the Following Information:
* Your full name
* Your mobile used to register with our app
* A brief description of your request
3. Verification Process: For security purposes, we may need to verify your identity before
processing your request. Please be prepared to provide additional information if necessary.
What Happens Next
Once we receive your request, we will:
* Confirm receipt of your request and begin the verification process.
* Review and process your request within 5 business days.
* Notify you once your data has been deleted or provide you with additional information if we cannot
delete certain data for legal or other reasons.
Our Team
Meet our dedicated and experienced team at CityPay, committed to delivering innovative and reliable financial solutions to enhance your payment experience.
Binay Regmi
Chief Executive Officer
Prakash Chalise
Chief Business Officer
Pratik Regmi
Chief Technology OfficerContact
Contact Us on CityPay for quick and easy assistance with any inquiries, support needs, or feedback - we're here to help!
Address
Bank Road, Kamaladi-1, Kathmandu, Nepal
Call Us
+977-1-4531900
Email Us
citywallet@ctxpress.com